With over 4 million federal employees and contractors that need to be vaccinated, applying customer experience (CX) best practices with employees as part of the vaccine effort can alleviate unnecessary stress and other unintended consequences on organizations required to comply with the federal vaccine mandate. If the sheer scale of the challenge is not enough, agencies must tread lightly in an emotionally charged environment to handle this very sensitive topic with the utmost care. The employee experience and human element can’t be ignored. Read this strategy guide for 5 CX best practices to help federal agencies implement and manage new polices around the vaccine mandate.
Read this special report to learn how to:
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