The Automated Help Desk of Tomorrow, Today

Have you ever spent an hour on the phone waiting for help with a technical issue? Multiply that experience by hundreds or thousands of employees and the impact of help desk inefficiency across federal agencies becomes clear. During this webcast, our experts will demonstrate how through sophisticated automation, agencies can dramatically increase user productivity, while lowering expenses and frustration associated with their IT help desks. It’s the automated help desk of tomorrow, today.

Key highlights include:

  • Key factors impacting traditional approaches to IT support
  • A step-by-step process for building an automated help/service desk that works with agencies’ existing ticketing systems
  • A detailed look at how the Air Force has saved more than 200,000 support hours and $14 million on user IT support with automation

CPE Accreditation: Program knowledge level is overview and there is no prerequisite education or advanced preparation required.

CPE Credits: 1

Field of Study: Information Technology

*This webcast will not be offering CPE accreditation at this time

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