Have you ever spent an hour on the phone waiting for help with a technical issue? Multiply that experience by hundreds or thousands of employees and the impact of help desk inefficiency across federal agencies becomes clear. During this webcast, our experts will demonstrate how through sophisticated automation, agencies can dramatically increase user productivity, while lowering expenses and frustration associated with their IT help desks. It’s the automated help desk of tomorrow, today.
Key highlights include:
CPE Accreditation: Program knowledge level is overview and there is no prerequisite education or advanced preparation required.
CPE Credits: 1
Field of Study: Information Technology
*This webcast will not be offering CPE accreditation at this time
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