Jun 18 - 20

Washington, DC

Beyond20

At the end of this course, students will gain competencies in: * Measurement of processes and services - what to measure, how to measure * Service reporting * Organizing for Continual Service Improvement (roles and responsibilities) * Critical considerations for implementation and governance * Challenges, Critical Success Factors and risks related to Continual Service Improvement (CSI) * Techniques for structuring CSI programs and projects * Understanding Service Management as a practice, and how the processes within CSI support the Service Lifecycle

The ITIL Continual Service Improvement course will be of interest to: * IT professionals involved in ITIL/ITSM implementation and improvement programs. A typical role includes (but is not restricted to): Senior Managers, Process Engineers, Program / Project Managers, IT / business managers and IT / business process owners, IT Quality Managers. * Individuals who require a comprehensive understanding of Continual Service Improvement activities and methods and how these may be used to support strategic goals within an organization.

Contact Name: Brian Flora

ph: 202-904-2497 email: info@beyond20.com

Company Info:

Beyond20


Webcast

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    Attaining the mission is job number one for federal agencies – whether military or civilian. As agencies move to fulfill IT MODERNIZATION mandates like Cloud Smart and the Modernizing Government T, the primary goal is to improve mission readiness and execution. Read more

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