Washington, DC
Beyond20
At the end of this course, students will gain operational Subject Matter Expertise in:
* How to manage, measure, and improve performance at a process level
* Understanding technology and implementation requirements in support of a focused set of ITIL processes
* Understanding the principles, purpose and objective for each associated process
* How the in-scope processes interact with other Service Lifecycle processes
* The activities, methods and functions used in each of the Planning, Protection, and Optimization processes
* The application of Planning, Protection, and Optimization processes, activities and functions to achieve operational excellence
* The challenges, critical success factors and risks related with the associated ITIL processes
The Planning, Protection, and Optimization Capability course will be of interest to:
IT professionals involved in IT Service Management / ITIL implementation and process improvement programs. A typical role includes : IT professionals, IT managers and process owners, Information Security Managers, System Architects
Individuals who wish to gain subject matter expertise in the following processes:
* Availability Management
* Capacity Management
* IT Service Continuity Management
* Information Security Management
Contact Name: Brian Flora
ph:
202-904-2497
email:
info@beyond20.com
Company Info: