May 21 - 24

Washington, DC

Beyond20

At the end of this course, students will gain operational Subject Matter Expertise in: * How to manage, measure, and improve performance at a process level * Understanding technology and implementation requirements in support of a focused set of ITIL processes * Understanding the principles, purpose and objective for each associated process * How the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Planning, Protection, and Optimization processes * The application of Planning, Protection, and Optimization processes, activities and functions to achieve operational excellence * The challenges, critical success factors and risks related with the associated ITIL processes

The Planning, Protection, and Optimization Capability course will be of interest to: IT professionals involved in IT Service Management / ITIL implementation and process improvement programs. A typical role includes : IT professionals, IT managers and process owners, Information Security Managers, System Architects Individuals who wish to gain subject matter expertise in the following processes: * Availability Management * Capacity Management * IT Service Continuity Management * Information Security Management

Contact Name: Brian Flora

ph: 202-904-2497 email: info@beyond20.com

Company Info:

Beyond20


Webcast

  • Maximizing Mission Attainment

    Attaining the mission is job number one for federal agencies – whether military or civilian. As agencies move to fulfill IT MODERNIZATION mandates like Cloud Smart and the Modernizing Government T, the primary goal is to improve mission readiness and execution. Read more

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