DISA 'private cloud' serves as personnel system

The Air Force Personnel Center at Randolph Air Force Base, Texas, is preparing to move its personnel support applications to a “software-as-a-service” model hosted by the Defense Information Systems Agency.

The Air Force Personnel Center at Randolph Air Force Base, Texas, has moved its personnel support applications to a “software-as-a-service” model hosted by the Defense Information Systems Agency. DISA will host the Air Force's personnel customer service and self-service applications, from RightNow Technologies, at its Defense Enterprise Computing Centers (DECC), which RightNow will maintain in a similar fashion to its privately hosted SaaS offering.

The center's effort is the largest to use the DISA private cloud system for human resources management thus far, but it’s not the first, said Col. Glenn Rattell, director of Personnel Data Systems at AFPC. “The U.S. Army [human resources] system has already moved to the DISA platform -- in a very smaller scale than us,” he said. “But we were not the first service to do this. This is going to be a DOD-wide effort.”

The Air Force uses an on-site installation of RightNow Technologies' RightNow customer relationship management to handle a Unclassified but Sensitive IP Router Network-based, Web self-service system for airmen and civilian employees of the Air Force to manage personal information changes and other personnel office requests, and a call center application for agents at AFPC to assist with personnel office requests over the phone. “Those requests can be as simple as changing their duty title, all the way to when their time in service has come to an end, they can come into the site to retire or separate from our Air Force,” said Col. Bill Foote, director of personnel services at AFPC.

“What we did with our Web site operations was as we were trying to improve our business operations here, we looked to industry for a standard, and...hosted solutions are pretty common” in industry, Rattell said.

The new, DECC-based platform will allow RightNow to maintain the software centrally and upgrade the software quarterly as it does for its customers using its own private data center. The Air Force will be able to bring on additional licenses for customer service agents as required, instead of purchasing a block of licenses in advance.

The AFPC has been using RightNow for over seven years on-site, said Kevin Paschuck, vice president of Public Sector for RightNow. “They have nearly a thousand agent [licenses] to date, and they'll be growing that to well over 5,000 over the next 12 to 18 months,” he said.

The immediate benefits of switching from a local installation of RightNow to a DISA-hosted cloud version of the software, are twofold, Rattell said. “What (SaaS) does for us is it gives us a [continuity of operations] or a backup capability that we currently don't have -- if DISA hosts our Web site in Oklahoma City, and there's a problem in Oklahoma City, then our services would immediately fail over to St. Louis and they would always be available.” The second benefit, he said, was the approach “guaranteed us the latest and greatest technologies that RightNow has to offer. It'll allow us to take advantage of the latest versions of the system, to really provide better service to our airmen in the field as we push more of our operations to the Web.”

The RightNow partnership with DISA also means that the applications have already gone through Defense Information Assurance Certification and Accreditation Process. “Traditionally, before DOD goes live with a system, they have to buy the hardware and get it accredited,” Paschuck said. “That could take anywhere from three to 12 months, depending on what level program it is. Once you do that, you've got to implement the software – usually a 12-month process -- and then have to go through another certification process of six to 12 months. With this model at DISA, it's a truly approved solution. You get a full license, it's fully accredited, and now that business problem is really getting solved in 90 days.”

X
This website uses cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. Learn More / Do Not Sell My Personal Information
Accept Cookies
X
Cookie Preferences Cookie List

Do Not Sell My Personal Information

When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.

Allow All Cookies

Manage Consent Preferences

Strictly Necessary Cookies - Always Active

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Sale of Personal Data, Targeting & Social Media Cookies

Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch. If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link

If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.

Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

If you want to opt out of all of our lead reports and lists, please submit a privacy request at our Do Not Sell page.

Save Settings
Cookie Preferences Cookie List

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Functional Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Performance Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Sale of Personal Data

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

Social Media Cookies

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

Targeting Cookies

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.